Secretary of Education Arne Duncan is rightly touting some long-overdue coordination between government agencies to help people access student aid. About a decade ago a Brookings – PPI working group I was involved in was looking at the impact of various federal student aid programs and the lack of data simply because agencies didn’t/wouldn’t talk to each other was astounding.
But, a new and important ProPublica report shows just how far the student aid bureaucracy still has to go. The story focuses on loan forgiveness for people who become disabled. To be fair, there is fraud so the agency cannot be cavalier but the process can certainly work a lot better than it does today.